Wholehearted Service and Great Rates!
What a concept. Well, they met and fell in love. So MPS cordially invites you to the union of Great Interest Rates & Superior Customer Service
Whoever you may be, you understand the idea of a marriage.
For a long time, all you saw were good rates all by themselves without service along side them, or wonderful service all alone without nice rates. We thought that was sad and put the two together. They hit it off.
So, by the power vested in MPS, we long ago pronounced the two before us to be…
Superior Rates
&
Superior Service
Many lenders claim they have the best rates. But getting a knowledgeable person on the phone is a joke. Others suggest you can get a mortgage by pressing a button on your phone. But at what price? Americans want access to great rates and a company that treats them with respect. Rarely the two go hand in hand.
So how does MPS offer them both? First, we utilize wholesalers and pass the savings onto the client. We offer interest rate ranges and recommend, but the ultimate decision on which rate is chosen is the client’s. We have outlawed Double Dipping (the practice of giving a client a less that stellar rate on the purchase so when rates go down, one can refinance them). We don’t tie profit to the rate that is sold. We try to make every mortgage the last one we do on each property a client owns.
Great rates is actually easy to do. You just have to want to do it. Excellent customer service is a different story. It takes commitment. Emphasizing superior customer service and finding staff that is similarly committed is a constant endeavor. But we’ve been successful.
MPS is mighty different than other lenders.
• MPS staff is second to none.
• Title and escrow company agents are thrilled when an MPS loan consultant
comes to their closings.• Every loan consultant at MPS must attend all closings that take place within
a three hour drive or travel time.• Title and escrow company agents routinely say they aren’t seeing rates
like ours at other lender’s closings.• Expectations, timelines, client responsibilities and instructions are clear.
• Education is ongoing and successful.
• Calls are returned, staff is punctual, assistance is offered and the client’s
time is never wasted.• Hand-written thank you notes go out after every closing.
Results speak volumes:
• We have a 97% closing rate.
• Five of every ten MPS clients refer someone they know.
• 40% of all clients do multiple transaction (based on 23 year span)4
• 60% of referring clients actually refer multiple people.
• 23 years as a referral-only business
So give us a try and come meet the happy couple - Superior Rates & Superior Service.
